SpineSaurus™ Plush Dino Outfit
Shipping & Returns
Thank you for shopping with us! Below is our shipping policy to ensure a smooth and transparent delivery process.
- Shipping information
Free shipping over €30. - I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 1- 2 business days of processing for your order to ship out.. - HOW LONG IS THE SHIPPING TIME
Average transit times to the Europe: 5 - 7 Business days.
Average transit times to International: 7 - 10 Business days.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company. - WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products. - CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped, please email support@sgsbqhi.com. All you need to do is send us an email with the subject line "CANCEL". - I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email at support@sgsbqhi.com. If the address is wrong, we can correct this within 24 hours. - MY ITEM ARRIVED DAMAGED
We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.
If this happens to you, please contact with:
- Your order number.
- A picture of the damaged product.
Once received, we'll be happy to send out another free of charge. - I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
Please feel free to contact us if you have any problem.
Customer service hours:
Monday through Friday 9:00 AM to 5:00 PM
Saturday 10:00 AM to 6:00 PM
Sunday Closed
Email: support@sgsbqhi.com
RETURN POLICY
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Welcome to sgsbqhi.com Return Policy. We aim to ensure your satisfaction with every purchase. Please carefully review the following guidelines for returns.
1. Eligibility for Return
You may return an item purchased from sgsbqhi.com under the following conditions:
- The item must be unused, in its original condition, and in the original packaging.
- Return requests must be initiated within [number of days, e.g., 30 days] from the date of delivery.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at support@sgsbqhi.com with your order number and details of the item(s) you wish to return.
- Our team will provide you with instructions on where to ship the item(s).
3. Inspection and Approval
Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria. We will then notify you of the approval or rejection of your return. If approved, a refund will be processed.
4. Refund Process
Once your return is approved, a credit will be applied to your original method of payment within [number of days, e.g., 5-10 business days].
5. Exceptions
Certain items are not eligible for return, including:
- Final sale items.
- Perishable goods.
- Personalized items.
6. Shipping Costs
Shipping costs for returns are the responsibility of the customer unless the return is due to an error on our part or a defective item.
7. Contact Us
If you have any questions or concerns about our Return Policy, please contact us at support@sgsbqhi.com
8. Policy Changes
We reserve the right to update or modify this Return Policy at any time without prior notice. It is your responsibility to review this policy periodically for any changes.
Thank you for choosing sgsbqhi.com. We appreciate your trust in our products and are here to assist you with a hassle-free return process.
OUR GUARANTEE
- Insured Worldwide Shipping: Each order includes real-time tracking details and insurance coverage in the unlikely event that a package gets lost or stolen in transit.
- Money-Back Guarantee: If your items arrive damaged or become defective within 30 days of normal usage, we will gladly issue out a replacement or refund.
- ✉️ 24/7 Customer Support: We have a team of live reps ready to help and answer any questions you have within a 24-hour time frame, 7 days a week.
- Safe & Secure Checkouts: We use state-of-the-art SSL Secure encryption to keep your personal and financial information 100% protected.